Privacy Policy

1. Information We Collect

We collect personal information from you in a variety of ways, depending on how you interact with our business. The categories of information we may collect include, but are not limited to, the following:

1.1 Information You Provide Directly

When you create an account, place an order, contact our support team, or otherwise interact with our services, you may provide us with personal information such as your full name, email address, phone number, home or business address (including postal code), and payment information. Payment details are processed through our PCI-compliant payment partners and are never stored in full on our servers.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information about your device and browsing behaviour. This includes your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and other diagnostic data. This information is collected through cookies, web beacons, and similar tracking technologies.

1.3 Information from Third Parties

In some cases, we may receive information about you from third parties, such as social media platforms (if you choose to log in or interact with us through those channels), payment processors, or delivery partners. We use this information only to the extent necessary to provide our services and in accordance with the terms of this policy.

2. How We Use Your Information

Brampton Bazaar uses the personal information we collect for a range of legitimate business purposes. We will not use your information for any purpose that is incompatible with the reason it was originally collected without first obtaining your consent. The primary purposes for which we use your information include:

• Order Fulfillment: To process your purchases, arrange delivery or pickup, send order confirmations, and provide shipping updates and tracking information.
• Customer Support: To respond to your inquiries, resolve disputes, process returns and exchanges, and provide general assistance with your account or orders.
• Account Management: To create and maintain your customer account, authenticate your identity, and manage your preferences and saved information.
• Marketing & Communications: To send you promotional emails, newsletters, and special offers — but only if you have opted in to receive such communications. You may withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities that could harm our customers or our business.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and other legal obligations, and to enforce our Terms of Service and other agreements.
• Service Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of our website and services.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to collect information about how you use our site. Cookies are small text files that are stored on your device when you visit a website. They allow us to recognize your browser, remember your preferences, and provide a more personalized experience.

We use the following types of cookies: Essential cookies, which are necessary for the website to function correctly and cannot be disabled; Preference cookies, which remember your settings and choices to improve your experience; Analytics cookies, which help us understand how visitors interact with our website by collecting and reporting information anonymously; and Marketing cookies, which are used to track visitors across websites and display relevant advertisements.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to use some of its features. By continuing to use our website after being presented with our cookie notice, you consent to our use of cookies as described in this policy.

4. How We Share Your Information

Brampton Bazaar does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share your information with trusted third parties in the following limited circumstances:

• Service Providers: We share information with third-party vendors who assist us in operating our business, including payment processors, delivery and logistics partners, email service providers, and IT infrastructure providers. These parties are contractually obligated to use your information only for the purpose of providing services to us and to maintain appropriate security standards.
• Legal Authorities: We may disclose your information to law enforcement agencies, regulatory bodies, or other government authorities if required to do so by law or if we believe in good faith that such disclosure is necessary to protect our rights, prevent fraud, or respond to a legal process.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other corporate restructuring, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change and the applicable privacy policy that will govern your information going forward.

5. Data Security & Retention

We implement a range of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include industry-standard SSL/TLS encryption for data transmitted over the internet, secure database storage with access controls, regular security audits, and employee training on data protection practices.

Despite our best efforts, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your information, and we encourage you to take steps to protect your own data, such as using a strong and unique password for your account and keeping your login credentials confidential.

We retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. When your information is no longer required, we will securely delete or anonymize it in accordance with our data retention schedule.

6. Your Rights & Choices

Subject to applicable law, you have the following rights with respect to your personal information held by Brampton Bazaar:

• Right of Access: You have the right to request a copy of the personal information we hold about you and to receive information about how it is being used.
• Right of Correction: If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right of Deletion: In certain circumstances, you have the right to request that we delete your personal information. Please note that we may be required to retain certain information for legal or operational reasons even after a deletion request.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information (such as for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Lodge a Complaint: If you believe that we have not handled your personal information in accordance with applicable privacy law, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or the relevant provincial privacy authority.

To exercise any of these rights, please contact our privacy team using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with our legal obligations.

7. Children's Privacy

Our website and services are not directed at children under the age of thirteen (13), and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of thirteen, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

8. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact our Privacy Team: