Last Updated: February 17, 2026 | Effective Immediately
This Shipping & Delivery Policy outlines the terms and conditions under which Brampton Bazaar ("we," "us," or "our") processes and delivers orders placed through our website and in-store channels. By placing an order with us, you acknowledge and agree to the terms described herein. We encourage all customers to read this policy carefully before completing a purchase.
All orders placed on the Brampton Bazaar platform are subject to a processing period before they are dispatched. Order processing refers to the internal steps we take to verify payment, confirm stock availability, pick and pack the items, and prepare the shipment for handover to our delivery partner or for in-store pickup.
Under normal operating conditions, orders are processed within one (1) to two (2) business days from the time of successful payment confirmation. A business day is defined as Monday through Friday, excluding all statutory public holidays observed in the Province of Ontario, Canada.
During periods of elevated demand — including but not limited to Diwali, Eid, Christmas, Vaisakhi, Holi, Black Friday, and other major shopping events — processing times may be extended to up to three (3) to five (5) business days. We will make reasonable efforts to communicate any anticipated delays via email or through notices posted on our website.
Please note that placing an order does not constitute a guaranteed reservation of stock. In the rare event that an item becomes unavailable after your order is placed, we will notify you promptly and offer either a full refund or a suitable substitute at our discretion.
Brampton Bazaar primarily serves customers located within the City of Brampton and the broader Greater Toronto Area (GTA), which includes Mississauga, Toronto, Vaughan, Markham, Richmond Hill, Oakville, Burlington, and surrounding municipalities. We are continuously working to expand our delivery coverage to serve more communities across Ontario.
Delivery fees are calculated dynamically at checkout based on the distance between our fulfillment hub in Brampton and the customer's delivery address, as well as the total weight and volume of the order. The exact shipping cost will be displayed clearly on the checkout page before you confirm your purchase.
Free Delivery Threshold: Orders meeting or exceeding a minimum subtotal (as specified on our website at the time of purchase) may qualify for complimentary delivery within select zones. This threshold is subject to change and may not apply during promotional periods or for oversized items.
Customers located outside our standard delivery zones may contact our support team to inquire about the possibility of special arrangements. We reserve the right to decline delivery requests to areas that fall outside our operational capacity.
Customers who prefer to collect their orders in person may select the Local Pickup option at checkout. This service is available at our Brampton location at no additional charge. Once your order has been processed and is ready for collection, you will receive an email and/or SMS notification confirming that your items are available for pickup.
Under normal circumstances, pickup orders are ready within two (2) to four (4) hours of order placement during business hours. Orders placed outside of business hours will be prepared on the next available business day. Our pickup hours align with our store operating hours, which are subject to change during holidays or special events.
When collecting your order, please bring a valid government-issued photo identification and your order confirmation number. We reserve the right to refuse release of an order to any individual who cannot adequately verify their identity or their authorization to collect on behalf of the account holder.
To ensure the successful and timely delivery of your order, it is the customer's responsibility to provide a complete, accurate, and accessible delivery address at the time of checkout. This includes, but is not limited to, the correct street number, street name, unit or apartment number, building access codes (buzz codes), city, province, and postal code.
Brampton Bazaar will not be held responsible for failed or delayed deliveries resulting from incorrect, incomplete, or inaccessible address information provided by the customer. In such cases, any additional delivery fees incurred for re-delivery attempts will be the sole responsibility of the customer.
If a delivery attempt is made and no one is available to receive the package, our delivery partner may, at their discretion, leave the package in a designated safe location, leave a notice for re-delivery, or return the package to our facility. Brampton Bazaar is not liable for packages that are left in a safe drop location as directed by the customer or at the courier's discretion following a failed delivery attempt.
Customers are strongly encouraged to ensure that someone is available to receive the delivery during the estimated delivery window. If you have specific delivery instructions, please include them in the notes section at checkout or contact our support team in advance.
Once your order has been dispatched from our facility, you will receive an email notification containing your tracking information. This tracking number can be used on the courier's website or tracking portal to monitor the real-time status of your shipment.
Please allow up to 24 hours after receiving your dispatch notification for tracking information to become active on the courier's system. If you have not received a tracking notification within three (3) business days of placing your order, please contact our support team at [email protected].
Brampton Bazaar takes great care in packaging all orders to minimize the risk of damage during transit. However, once an order has been handed over to our delivery partner and a successful dispatch notification has been issued, the risk of loss or damage transfers to the customer or the courier, depending on the circumstances.
Damaged Packages: If your order arrives with visible damage to the outer packaging, we strongly recommend that you photograph the package before opening it and contact our support team within 24 hours of delivery. Failure to report damage within this window may limit our ability to assist you in filing a claim with the courier.
Lost Shipments: If your tracking information indicates that your package has been delivered but you have not received it, please first check with neighbors, building management, or any other individuals who may have accepted the package on your behalf. If the package cannot be located, contact us within 48 hours of the reported delivery date so we can initiate an investigation with the courier.
Stolen Packages: Brampton Bazaar is not responsible for packages that are confirmed as delivered by the courier but subsequently stolen from the delivery location. We encourage customers to use secure delivery addresses and to consider requiring a signature upon delivery for high-value orders.
While we strive to meet all estimated delivery timelines, Brampton Bazaar cannot guarantee delivery dates and is not liable for delays caused by circumstances beyond our reasonable control. Such circumstances include, but are not limited to, severe weather conditions, natural disasters, labour disputes, carrier disruptions, government-imposed restrictions, pandemics, or any other event constituting force majeure.
In the event of a significant delay, we will communicate with affected customers as promptly as possible and work to find a reasonable resolution. Estimated delivery timeframes provided at checkout are good-faith estimates and do not constitute a contractual commitment.
For all shipping-related inquiries, including tracking issues, delivery concerns, or address changes, please contact our logistics support team. We are committed to responding to all inquiries within one (1) to two (2) business days.
Email: [email protected]
WhatsApp: +1 (437) 424-1700
Hours: Monday – Saturday, 10:00 AM – 7:00 PM (EST)