Shipping policy
Last updated: June 2026
Free shipping
Orders over $49 (before taxes) ship free to addresses within the GTA. This threshold applies to the product subtotal — taxes and any applicable fees are calculated separately at checkout.
Processing and dispatch
Orders placed before 2:00 PM EST on business days (Monday–Saturday) are dispatched the same day. Orders placed after 2:00 PM or on Sunday are dispatched the next business day.
During high-volume periods (holidays, major sales) processing may take up to 2 business days. We'll email you if there is any delay.
Delivery windows
| Zone | Carrier | Estimated delivery |
|---|---|---|
| Brampton (local) | Brampton Bazaar direct delivery | Same day (order by 2PM EST) |
| Greater Toronto Area | Canada Post / Purolator | 1–2 business days |
| Ontario (other) | Canada Post | 2–4 business days |
| Rest of Canada | Canada Post | 4–7 business days |
Delivery estimates are business days and begin from the date of dispatch, not the date of order.
Tracking your order
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number within 24 hours. You can use this number to track your package on the carrier's website.
If you haven't received a tracking email within 24 hours of your expected dispatch date, check your spam folder first. If it's not there, contact us at [email protected] with your order number.
Lost or missing packages
If your tracking shows delivered but you haven't received your package:
- Check around your delivery location — with a neighbour, in a mailroom, or behind a door
- Wait 24 hours — carriers occasionally mark as delivered slightly early
- Contact us at our contact page with your order number
We will open a trace with the carrier on your behalf. If the package is confirmed lost, we will reship your order or issue a full refund — your choice. Resolution typically takes 3–5 business days from when we open the investigation.
Local pickup
Prefer to pick up in person? Select Local Pickup at checkout — there's no shipping charge.
Pickup orders are ready within 2 hours of order confirmation during store hours (Monday–Saturday, 10AM–7PM). You'll receive an email when your order is ready to collect.
Pickup location: Brampton Bazaar, Brampton, ON · Get directions →
Holiday and peak period delays
During Canadian holidays and peak shopping periods (Diwali, Eid, Christmas, Boxing Day) carrier transit times may increase by 1–3 business days beyond the estimates above. We'll post a notice on the homepage during these periods.